The rush is on and the phone won’t stop
Opening hours, “do you have a table for four tonight?”, “is this in stock?”: VoxTelio answers routine questions and takes requests so your staff can stay with the customers in front of them.
- Party
- 6 people
- Requested
- Friday, 8 pm
- Note
- One high chair
- Next step
- Confirm the table
- Status
- Needs confirmation
What your team receives after a call. Sample content.
Calls the assistant can take
“Are you open on the holiday?”
It gives the hours and exceptions you approved.
“Can I book a table for tonight?”
It takes the request (name, number of guests, time) for your team to confirm, unless you connect a booking tool later.
“Do you have gluten-free options?”
It answers from your approved menu information and never improvises on allergies.
“Is this item in stock?”
Without stock access, it takes a callback request.
Always handed to your team
- Allergy and dietary guarantees
- Complaints and refunds
- Large group or event bookings
Possible follow-up calls
- Confirm reservations
- Let customers know an order is ready
- Call back customers who left a request
Follow-up calls module in preparation.
Frequently asked questions
Can it take payments over the phone?
No. The assistant never takes card details.
Will VoxTelio connect to my booking or point-of-sale system?
Not natively today. Requests reach your team by email and in the VoxTelio console, and can be exported. Integrations with the most common tools are on the roadmap and will be prioritized with pilot customers. We’ll tell you plainly what works with your setup before any pilot.
Let’s talk about your calls
Tell us how many calls you get, what people usually ask for and what you would like to hand off. We will tell you honestly what makes sense to automate.