Compliance by design
Rules enforced by the software, not just promised
Every outbound call or email is checked by a rules engine just before it goes out. No AI agent can override it.
What the engine checks
- Opt-outs
- This contact is excluded from future outreach, on every channel.
- Human approval
- Someone on your team approves each campaign. Any edit voids it.
- AI disclosure
- Said at the start of every call. Not a setting.
- Call windows
- Hours, holidays and attempts per contact, by country.
- Caller ID
- A verified number. Premium-rate destinations are refused.
- Audit trail
- Every decision is logged with its reason.
Country rule packs: rolling out
Each country has its own registries, consent rules and calling hours. Country packs for the US, UK, Canada, Australia, New Zealand, Ireland and France configure the engine. Until a country’s pack is live, outbound calls there are limited to callbacks customers asked for.
VoxTelio provides the controls and the records. Your legal basis for contacting people stays yours.
Let’s talk about your calls
Tell us how many calls you get, what people usually ask for and what you would like to hand off. We will tell you honestly what makes sense to automate.