An AI receptionist that turns calls into tracked requests
Answer the simple questions, capture the rest, and make sure every request reaches a person who closes it.
What it does
Answers approved questions
Hours, location, how things work: only the answers you validated, never improvised.
Takes callback requests
Name, number, reason and preferred time, delivered by email and in your console. If delivery fails, you see it.
Transfers by your rules
To the right person or team, with a backup number if nobody picks up.
Summarizes every call
Read a call in ten seconds instead of listening to it.
Tracks requests to closure
Owner, due date, history. A call the AI didn’t understand is never marked “resolved”.
Speaks your callers’ language
English and French at launch, more languages as voices become available.
Works with your existing number
Forward calls from your current line, or connect over SIP. Choose when the assistant answers: always, only when you’re busy, or after hours.
Call forwarding
Available on most business lines and mobile plans worldwide. Setup takes a short call with us.
SIP connection
For businesses with a PBX or cloud phone system. We test the connection before go-live.
Your phone provider’s own charges (forwarding, call minutes) are not included.
Clear limits
| The AI handles | Your team handles |
|---|---|
| General questions you have approved (hours, location, how things work) | Advice, diagnoses, quotes and commitments |
| Taking callback and appointment requests | Confirming appointments and prices |
| Routing and transferring calls by your rules | Emergencies, complaints and sensitive situations |
| A summary of every call in your console | Any confidential information about a customer or a file |
When the assistant doesn’t know, it doesn’t make things up: it offers a callback or a transfer. If something fails technically, the call goes to your backup number.
Frequently asked questions
Do I need to change my number or phone provider?
No. You keep your number and your carrier. Calls reach VoxTelio through call forwarding or a SIP connection, depending on your setup. We check compatibility, and any charges from your provider, before anything is installed.
Will callers know they’re talking to an AI?
Yes. The assistant says so at the start of every call. This can’t be switched off, and the assistant never claims to be a person.
What happens if the assistant doesn’t understand?
It asks the caller to rephrase, then offers a callback or a transfer according to your rules. If there is a technical failure, the call is sent to your backup number rather than left unanswered.
Can I control what the assistant is allowed to say?
Yes. You approve the answers it can give, the details it should collect, who calls can be transferred to and when a human must take over. Your website can be a starting point, but nothing is used until you approve it.
Are calls recorded?
Audio recording is off by default. Calls are transcribed and summarized so your team can follow up, with a defined and documented retention period.
Let’s talk about your calls
Tell us how many calls you get, what people usually ask for and what you would like to hand off. We will tell you honestly what makes sense to automate.