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Hear a call become a request

Hear four sample calls and see how VoxTelio handles each one.

Sample calls

Simple question

Opening hours, answered from what you approved

The caller asked
Is the garage open on Saturday?
The AI did
Gave the approved Saturday hours
Left for your team
Nothing

Illustrative scenario · synthetic voices

Rule applied: Answers only from approved information (here: opening hours). Anything else becomes a request or a transfer.

Read the full transcript

Rule applied: Answers only from approved information (here: opening hours). Anything else becomes a request or a transfer.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, so you're speaking with an automated system. How can I help?
  2. CallerHi, are you open this Saturday?
  3. AI assistantYes. On Saturdays the workshop is open from nine in the morning until one. We're closed on Sundays.
  4. CallerGreat. Can I drop my car off without an appointment?
  5. AI assistantSaturday drop-offs are by appointment only. Would you like me to pass on a request so the team can call you back to arrange one?
  6. CallerNo thanks, that's all I needed.
  7. AI assistantYou're welcome. Have a good day.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

After the call

Answer given · call summarised

Topic
Saturday opening hours
Request created
None needed
Summary
In your console
Resolved by the assistant
  1. Call received
  2. Answered from approved info
  3. Summary saved

Callback request

The caller wants a person to call back

The caller asked
A call back about a brake quote
The AI did
Took name, topic and a time; assigned it to Claire
Left for your team
Call back today after 3 pm

Illustrative scenario · synthetic voices

Rule applied: Collects name, topic and preferred time; the request goes to an owner with a due date. Confirmed to the caller only once delivered.

Read the full transcript

Rule applied: Collects name, topic and preferred time; the request goes to an owner with a due date. Confirmed to the caller only once delivered.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, an automated system. How can I help you today?
  2. CallerHi, could someone call me back about the quote you sent for my brakes?
  3. AI assistantOf course, I can pass on a callback request. May I have your name, please?
  4. CallerSarah Collins.
  5. AI assistantThank you, Sarah. When is a good time to call you?
  6. CallerAny time after three this afternoon.
  7. AI assistantNoted: a callback about your brake quote, after three p.m. today. Your request is now with the team. Goodbye.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

Request created

Callback · brake quote

Caller
Sarah Collins
Owner
Claire
Due
Today, after 3 pm
Status
To handle
AssignedEmail delivered
  1. Call received
  2. Details captured
  3. Owner assigned
  4. Delivered

Sensitive request

A complaint goes straight to a person

The caller asked
To complain about a repair
The AI did
Made no commitment; transferred to Claire
Left for your team
Claire takes the call, or a callback today

Illustrative scenario · synthetic voices

Rule applied: Complaints and sensitive topics are never handled by the AI: transfer to the person you chose, with a fallback if nobody answers.

Read the full transcript

Rule applied: Complaints and sensitive topics are never handled by the AI: transfer to the person you chose, with a fallback if nobody answers.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, an automated system. How can I help?
  2. CallerI picked up my car yesterday and the noise is still there. I want to speak to the manager.
  3. AI assistantI'm sorry to hear that. A complaint needs a person, so I'm transferring you to Claire, the workshop manager. If she can't pick up, I'll take a callback request so she calls you back today. Please hold.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

What happens

Transfer · complaint

Transferred to
Claire (workshop manager)
If no answer
Callback request, due today
AI commitment
None made
Handed to a person
  1. Call received
  2. Sensitive topic detected
  3. Transferred to a person
  4. Fallback ready

Appointment request

Collects the preferred slot, without booking it

The caller asked
A service next Tuesday morning
The AI did
Took the preferred slot without booking it
Left for your team
Confirm the exact time

Illustrative scenario · synthetic voices

Rule applied: Takes the preferred day and time; your team confirms the appointment. No calendar booking is made by the AI.

Read the full transcript

Rule applied: Takes the preferred day and time; your team confirms the appointment. No calendar booking is made by the AI.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, so you're speaking with an automated system. How can I help you today?
  2. CallerHi, I'd like to book my car in for a service next week.
  3. AI assistantOf course. May I have your name, please?
  4. CallerIt's Daniel Morgan.
  5. AI assistantThank you, Daniel. Which day and time would suit you best?
  6. CallerTuesday morning, if possible.
  7. AI assistantNoted: a service on Tuesday morning, for Daniel Morgan. A member of the team will call you back today to confirm the exact time. Is this the best number to reach you?
  8. CallerYes, that's perfect. Thanks.
  9. AI assistantYou're welcome. Have a good day.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

Request created

Appointment request · service

Caller
Daniel Morgan
Requested
Tuesday morning
Next step
Team confirms the exact time
Status
To confirm
Not booked yetEmail delivered
  1. Call received
  2. Slot captured
  3. Owner assigned
  4. Team confirms

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