You’re on a job site. Your next customer is calling.
Quote requests, “when can you come?”, a burst pipe: VoxTelio answers when you can’t, collects what you need to call back with context, and escalates real emergencies.
- Job
- Leaking kitchen tap
- Location
- Postcode given by the caller
- Urgency
- Not an emergency (rules applied)
- Next step
- Quote visit to schedule
- Status
- To handle
What your team receives after a call. Sample content.
Calls the assistant can take
“Can you give me a quote for a new boiler?”
It collects the job details, address and availability, and creates a quote request. No price is promised.
“Do you cover my area?”
It answers from the service area you approved.
“I have no heat and it’s freezing.”
It applies your emergency rules: on-call transfer or priority callback.
“What time is the technician coming?”
Without access to your schedule, it takes the request and you call back.
Always handed to your team
- Quotes, prices and technical advice
- Scheduling commitments
- Complaints and warranty claims
Possible follow-up calls
- Confirm visits the day before
- Call back customers who requested a quote
- Check in after a job when the customer agreed to it
Follow-up calls module in preparation.
Frequently asked questions
Can it book jobs straight into my calendar?
Not yet. It creates requests your team confirms. Calendar integrations are on the roadmap and will be built with pilot customers.
Will VoxTelio connect to my job management software?
Not natively today. Requests reach your team by email and in the VoxTelio console, and can be exported. Integrations with the most common tools are on the roadmap and will be prioritized with pilot customers. We’ll tell you plainly what works with your setup before any pilot.
Let’s talk about your calls
Tell us how many calls you get, what people usually ask for and what you would like to hand off. We will tell you honestly what makes sense to automate.